Effective from: January 1, 2026. This document is a draft — legal review is recommended before finalization. Last updated: October 29, 2026.
1. Service Provider Information
Magdó Józsefné, sole proprietor (trading as: AIren Agency), registered address: 7633 Pécs, Endresz György utca 17., Hungary, registration number: 59722142, tax number: 90511183-1-22, email: info@airenagency.hu, phone: +36 70 730 8463. As a sole proprietor, the Provider does not operate its own IT infrastructure (server, data center) and delivers its services using external hosting and software providers (e.g. a web hosting provider, Microsoft 365).
2. Scope and Interpretation of This Document
These Terms & Conditions apply to all services provided by the Provider via the airenagency.hu and airenagency.com websites, as well as via individual quotes or orders (automation, web development, chatbot development, AI design, consulting, calculator and intranet development, maintenance packages, etc.). By placing an order, or by using any service, the Client accepts these Terms & Conditions. Where an individual, written agreement exists between the Client and the Provider and its terms differ from these Terms & Conditions, the individual agreement governs.
3. Formation of the Contract
The contract is formed once the Client requests a quote and the Provider's individual quote is accepted in writing (via email). Prices listed on the website — unless explicitly marked as a "fixed price" — are indicative, starting prices, confirmed by the Provider in an individual quote after discussing the Client's requirements. Prices marked with an asterisk (*) are exempt from VAT under a small-business tax scheme; the final fee depends on the specific project scope. Text, calculation results (e.g. the ROI Calculator), and chatbot responses shown on the website are for informational purposes only and do not, by themselves, constitute an offer or a binding statement of intent to contract.
4. Fees and Payment Terms
For one-time fee services, the Provider may request a deposit (typically 50% of the fee) after the order is placed, with the remainder due upon completion. For subscription (monthly) services, the fee is due in advance for the given month. Invoicing is handled electronically.
5. No Commitment Period & Cancellation
The Provider's subscription (monthly) services are commitment-free: the Client may cancel, pause, or switch to a larger/smaller package at the end of any calendar month, without justification or penalty. Cancellation must be submitted in writing (by email) at least 5 business days before the last day of the month.
6. Delivery and Deadlines
The Provider sets indicative deadlines for projects in the individual quote. Deadlines may shift depending on the Client's cooperation (e.g. providing content, access credentials, and feedback on time).
7. Right of Withdrawal (for Consumers)
If the Client qualifies as a consumer under applicable consumer protection regulations, they may withdraw from the contract without justification within 14 days of contract formation. If the Client expressly requested that performance begin within this period and the service has already commenced, the right of withdrawal is limited in proportion to the service already performed, and the Client is required to compensate the Provider for the work completed. For digital content created to the Client's specifications (e.g. a customized calculator, custom development), the right of withdrawal may be limited under applicable statutory exceptions.
8. Intellectual Property
Custom developments created by the Provider (website, chatbot, calculator, design assets) become the Client's property once the full fee has been paid, except for the Provider's own proprietary modules, templates, and know-how used across multiple projects, which remain the Provider's intellectual property. For intranet development, the Provider hands over all access credentials at the end of the project, and the system becomes fully owned by the Client.
9. Use of Artificial Intelligence
The Provider's services (e.g. AI-powered chatbot, content generation, automation) use artificial intelligence technologies. The Provider configures and reviews AI-generated content and responses with the greatest possible care; however, due to the nature of AI technology, full responsibility for their accuracy and completeness cannot be guaranteed. For more on how our AI tools operate, see the Data Protection, Cookie & AI Liability Notice.
10. No In-House Servers, Backups, or Round-the-Clock Monitoring
The Provider expressly draws the Client's attention to the fact that, as a sole proprietor, it does not operate its own server, data center, or database, and the technical operation of the services provided (website, chatbot, calculators, intranet, etc.) always takes place on infrastructure chosen by the Client or on a third-party hosting provider (e.g. Microsoft 365). As a result, the Provider:
- does not perform and does not undertake backups under any service or package — backups are the responsibility of the Client's own hosting provider, or the operator of the Client's own system (e.g. Microsoft);
- does not undertake or guarantee round-the-clock (24/7) technical monitoring or server uptime; maintenance packages include regular, periodic checks and troubleshooting only, during business days, at the frequency set out in the relevant package description;
- does not store client data, documents, or content on its own systems (as it has none) — data is stored exclusively on third-party services chosen by the Client (hosting, email, Microsoft 365, etc.).
For the above reasons, the Provider accepts no liability for damages arising from the failure, outage, or data loss of hosting, storage, or backup services; liability for these rests with the relevant third-party hosting/system provider, under their own terms of service.
11. Warranty and Limitation of Liability
The Provider delivers its services with the professional care expected of it. Except where mandated by law, the Provider's liability is limited to the amount actually paid by the Client. The Provider is not liable for damages arising from the failure, outage, or data loss of third-party services (e.g. hosting provider, payment processor, AI model provider, Microsoft 365) or from incorrect/incomplete data supplied by the Client.
12. Complaints and Dispute Resolution
Complaints may be submitted to info@airenagency.hu, and the Provider will respond in writing within 30 days. If no agreement is reached, the Client is entitled to contact the competent consumer arbitration board or court. For online purchases, the European Commission's Online Dispute Resolution platform is also available: ec.europa.eu/consumers/odr.
13. Miscellaneous
Matters not covered by these Terms & Conditions are governed by applicable Hungarian civil law, consumer protection law, e-commerce regulations, and the relevant provisions of the EU Artificial Intelligence Act. The Provider reserves the right to unilaterally amend these Terms & Conditions and will notify Clients of any changes via the website and by email.